Helpline 1124

 

 

 

Toll Free Helpline (1124) of the Prisons Department has been established for the quick disposal of grievances / complaints regarding prisoners' issues, on telephonic calls made by their relatives / interviewers.

Inspector General of Prisons has issued orders to all Superintendents of Punjab Jails to remain present in waiting sheds / reception offices from 11:00-AM  to 12:00-PM to address the issues / problems of interviewers. Moreover, Intercom sets have been placed at reception of each Jail for interviewers to contact with the Superintendent Jail / Deputy Superintendent Jail for immediate solution of their problems.

In case of no response from the Jail officers, the interviewers can register their complaints with complete particulars on toll free number 1124 regarding:

  • Bad behavior of officials with the interviewers
  • Sale of sub-standards and costly goods at Jail Canteen
  • Unfair demands
  • Problems faced by the inmates inside the Jail
  • Missing of basic facilities for interviewers like clean wash rooms, drinking water etc      

This helpline is controlled directly by the Home Department. On receipt of complaints, directions are issued to the concerned officer / Superintendent Jail by the Home Department and the concerned officer / Superintendent Jail is bound to intimate the steps taken regarding the complaint within 30 minutes. Complainant is also be informed after that. A total of 729 Calls by visitors of Prisoners have been made in this regard w.e.f 17.09.2013 to 31.01.2017.  Detail is below:

Category/Type of Complaint  No. of Complaints   Total
2013 2014 2015 2016 2017 (09/2013 – 01/ 2017) 
Staff Misbehavior   20 51 8 10 0 89
Arrangement of Interview   32 182 57 51 4 326
Availability of water and fans  1 2 0 0 0 3
Time duration of interview  3 6 1 4 0 14
Bribery  6 0 7 2 0 15
Delivery of food / general items  26 25 20 15 1 87
Dead Body of prisoner not received  0 0 0 0 0 0
Delayed release of prisoner after bail  3 24 19 10 1 57
Obtaining signature of prisoner on documents    5 32 20 21 0 78
Installation of telephone both  0 0 0 0 0 0
Unhygienic food  1 0 1 1 0 3
Issue of prisoner’s whereabouts  0 10 0 0 0 10
Threats by opponents in jail   0 0 0 0 0 0
Availability of responsible person  0 0 0 0 0 0
Request for change of barrack category  0 0 0 0 0 0
Provision of luggage issue  0 0 0 0 0 0
Provision of luggage issue  0 0 0 0 0 0
Last glance of corpse  0 0 0 0 0 0
Obtaining medical reports  0 0 0 0 0 0
Shifting of prisoner to hospital  0 0 0 0 0 0
Miscellaneous  1 34 7 4 1 47
Total  98 366 140 118 7 729

Note: All received complaints were forwarded to Jail Administration of respective prisons for rapid and better response.